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Today’s Way of Working Just Met Yesterday’s Business Tools – How Will They Get On?

Way back in the 1990s, when Tesco introduced online shopping, their worst nightmare was that loads of people would use it. Why? Take a look at the process involved and you’ll soon understand. All customer orders were routed to a central admin office. Here, they were printed and faxed (yes, faxed) to the local store…

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